Terms and Conditions of Sale of Digital Products

Terms and Conditions of Sale of Digital Products

These Terms and Conditions relate to Digital Product sales; for our Events Terms and Conditions please refer to the bottom of the event pages.

  • "Digital Products" refers to videos and online training / learning content hosted in the /resources/videos/ and /u/ areas of Distilled.net

  • By purchasing Digital Products through this site, you are agreeing to these terms and entering into a contract with Brain Labs Digital Limited, Building 4, 2 Old Street Yard, London, EC1Y 2BP registered in England and Wales with registered number 07903451 (“Brainlabs”).  

  • Country of Merchant Domicile: the Country of Merchant Domicile is the United Kingdom.

  • VAT is chargeable on applicable products if you are based in the EU and you agree to inform us correctly of your country during registration.

  • All opinions expressed in the videos are the presenters' own and may or may not represent the opinions of Brainlabs.

  • All advice is provided "as is" with no warranties or indemnities as to its appropriateness for your particular situation. Brainlabs takes no responsibility for the implementation of any advice in your own marketing or the outcomes of such implementation.

  • When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else. If you wish to purchase company-wide access, please get in touch.

  • By purchasing access, you agree to Brainlabs using your participation in publicity materials and listing your company as a customer on its websites.

  • Return, refund and cancellation policy: Our policy is not to offer refunds on Digital Products. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. In the event that we do issue a refund, your access to the Digital Products will be revoked.

  • Delivery policy: Digital Products bought through the Store are delivered via distilled.net. Videos are delivered by a choice of two methods; (1) via digital video streaming (using the video player featured on our Store pages) and (2) via download to your personal computer (click on the download link labelled "download the video here" on each video's page).

  • Brainlabs reserves all other rights.  

  • Brainlabs provides no guarantee of availability of the web server or hosting of the Digital Products. Brainlabs will make commercially reasonable efforts to provide availability. In the event of continued unavailability, Brainlabs will make commercially reasonable efforts to make the Digital Products available to download locally.

  • You are responsible for any local sales taxes.

  • Brainlabs reserves the right to vary these terms from time to time. If you choose not to accept updated terms, access to the service will be revoked. The latest version can always be found at https://www.distilled.net/terms/.

  • Any Digital Products which are purchased on a subscription basis will be subject to the following:

    • “Monthly” subscriptions will be charged each month on the same day as the day of the month when subscription was first activated.

    • “Annual” subscriptions will be charged each year on the same day and month as the day and month as when subscription was first activated.

    • If the charge is scheduled for a day that does not exist in the month being charged (for example the 31st June), then the charge will instead occur on the last day of that month.

  • For any customer enquiries, please email distilledu@distilled.net.

  • Privacy: we take your privacy very seriously. If you opt in to receive information about related Digital Products from Brainlabs, we will occasionally email you about that. Other than that, we will only contact you in direct relation to the items you have purchased from us. We will never sell or rent your details. You can read our full privacy policy here.