There’s no doubt that technological advances have made our world faster, smaller, and more connected. Ironically, many of the relationships between companies and customers couldn’t be further apart. This is because consumers will continue to have access to more - more content, more products, and more choice. Therefore, the need ...

Everyone involved in brand building has encountered the problem of unrealistic performance expectations: too much expected, too soon. This seems especially true with online measures; after all, if it can be distributed at the speed of light, shouldn’t results arrive just as fast? Measuring and communicating the value of your int...

Ready to stop hearing about how community building works and to actually see what it looks like in action? Mack recounts a year-long case study on what it takes to build a community from the ground up in a “boring”, “niche” industry. From packing up the car and navigating the right roads, to selling the reluctant passengers on t...

SEO, social media and content marketing are perfect for building a community but, ultimately they're only the tools. The true objective is to meet your business goals, growing your company into what you want it to be. Mack reveals a sustainable approach and process that goes beyond the tools, focusing instead on who and what a c...