I wrote yesterday about problems I was having with Google website optimizer.
Within hours, I had received a personal email from the product manager for website optimizer at Google asking if I was still having problems and if I could help him reproduce them in order to look into it.
This is perfect reputation management from Google (we have seen that they are good at this in the past). As a result, I have updated yesterday's post - I hope whatever the underlying problem was, it doesn't cause long-term issues.
The system itself seems to be working perfectly for us - once I finally got it working.