Online reviews: How to improve conversion rates without changing your site

We’ve just come across an article from Joost about making your reputation management look natural. It’s a good point and one that we thought was worth summarising here:

The essential point is that someone doing a search for a company or brand is probably looking for one of two things:

  1. the company itself
  2. reviews

If they are looking for reviews, and you have aggressively managed the first page of Google results to push all reviews below the results you own, then the second category of searcher is going to continue looking until they find the reviews they are looking for.

The suggestion from Joost is therefore to make sure that your reputation management strategy involves boosting some positive reviews up the results. You want these to be natural, good reviews that people have written about your company. Go looking in the mid-reaches of the rankings for the search you are trying to target (pages 2-5 on Google for example) and water them with some link-love to boost them up among your owned results.

Having positive reviews scattered in around the results you own makes it more likely that people will trust you and go ahead and buy from you.

The warning that goes with this is that you won’t generally have any control over the content of these sites, so once you have got them ranking well, you are at the mercy of people who come along after that to submit reviews. For this reason, you may consider that positive articles are a better bet as targets for this strategy than review websites where multiple people submit reviews and averages etc. are reported.

Will Critchlow

Will Critchlow

Will founded Distilled with Duncan in 2005. Since then, he has consulted with some of the world’s largest organisations and most famous websites, spoken at most major industry events and regularly appeared in local and national press. Will is part...   read more

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1 Comment

  1. I'm glad you posted this. Linking to good reviews is an excellent way to improve their ranking and to make your company look good. This is a strategy that will go overlooked by many reputation managers, yet is a cost effective method of promotion. A little Digg and Reddit love doesn't hurt either, especially if you rewrite the title and summary to be more effective for the medium.

    You guys rock! Keep it up. I'll keep up my end of the bargain and write more soon-ish. ;)

    reply >

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