There are plenty of great posts out there on conversion rate optimisation, I've linked to a few below, however what can you do to improve conversion rates from an SEO point of view?
Lets start with something basic, there are two main ways to increase the conversion rate on a website.
- Change the website itself by on-site changes, split testing, etc. - CRO
- Bringing traffic which is more targeted and likely to buy - SEO
Conversion Rate Optimisation is something Distilled love working on and we've had some great results for clients so far. Tom wrote a post on improving your conversion rate in under 5 minutes which I'd advise you to take a look at. Whilst this is another great article from Conversion Rate Experts with more tips and tricks on using Google Website Optimiser.
I'm going to focus on the second point above and how conversion rate optimisation ties into your SEO strategy.
For quite a while now, many top SEOs have been preaching the benefits of focusing on conversions as a metric to measure the success of an online marketing campaign as opposed to number of visitors, rankings etc. I'm a bit surprised that this came as a bit of a revelation to some people. I've often been in the position where clients have said:
"I want to be number 1 for all of these keywords"Their reasoning is either that they want the satisfaction of being above a competitor for a generic keyword, or they've done some very basic keyword research and picked out keywords which get the most monthly searches on Google.
Unfortunately this isn't always the best approach for several reasons -
- Generic keywords usually do not convert very well
- Generic keywords are usually harder to rank for and take more resources
So how do you deliver more targeted traffic?
1. Look at what is converting well already
I always think that the best place to start is to see what is happening on your website already. This of course assumes that you have an existing website and a decent amount of traffic going to it already. It also assumes that you have some kind of tracking setup for your conversions, whether it be Ecommerce tracking via Google Analytics or Goals tracking. Bottom line is you need to know where your conversions are coming from.
Lets dive into Google Analytics as that is probably the most widely used analytics package you all use - plus I like it!
You need to know which keywords are bringing you the best conversion rate at the moment. You can find this by doing the following -
Go to Traffic Sources > Keywords:
Ok now you have this data, you need to identify keywords which can bring you more traffic. This will lead to more conversions as you know that these keywords have already converted into sales.
Run all of these keywords through your favourite keyword ranking software.
Paste the results of the keyword rankings check into your spreadsheet.
Sort by keyword rank, then by visitors.
Now its much easier to see which keywords we could potentially get traffic and conversions for. Unless you are fortunate (or skilled!) enough to already be ranking number 1 for everything! Assuming you are not (yet) then the next step is to go through the list and pick out keywords where you think you can improve your ranking. This is where you need to use a bit of knowledge of your market and experience. You could be ranking second for a high converting keyword but you know that you've been trying for ages to knock Wikipedia off the top spot and it hasn't happened. In this case you may want to move onto another keyword that is more easily achievable.
2. Target the Long Tail
I'm sure you know by now that if you are not targeting the long tail of search traffic then you are missing out on quality traffic, so I'm not going to harp on about this too much apart from providing this diagram with a link to more information on this:
Source: SEOmozInstead I'll share a technique which is more useful to you in quickly identifying your long tail keyphrases from your research using a bit of Excel goodness.
Once you have your big list of keyphrases in Excel, paste the following formula into the cell to the right of your first keyphrase and copy it down the entire column.
Where A1 contains your keyphrase
One word of caution here - chances are that most of the long tail keyphrases on their own will have small search volumes. Its only when you nail quite a few of them that you will see a good increase in traffic. Bear this in mind when explaining your strategy to the client and make sure they are aware that you are going after quality traffic that will convert better as opposed to generic keyphrases.
Remember - we are talking about conversion rate optimisation for SEO, not ranking for tons of keywords that don't bring the best conversion rates.
3. Look at Visitor Intention
This is particularly relevant if you are working on an Ecommerce website. There is a process that most buyers will go through before making a purchase, especially on high value items. The stage they are at in this process influences how likely they are to buy.
There are quite a few versions of the buying process but to keep things simple I'll use the following diagram -
Source - Search Engine GuideIn terms of pure traffic, you'd like to capture visitors at any stage of this process. However if you are focusing on conversions, then you'd rather capture visitors at the purchase stage.
To capture people at this stage of the process, you need to filter your target keywords so that you are targeting ones which have a clear intention behind them. This usually means looking for keyphrases that use words such as "buy, order, purchase" etc. This sounds straight forward but I've seen so many SERPs that change dramatically just by adding these words.
This technique is similar to my previous point in relation to targeting the long tail. In general, the more words a person uses to search, the further along the buying process they are. To give you an example -
Searcher 1 - "sheds"
Searcher 2 - "wooden shed with apex roof"
Searcher 1 does not seem to know what type of shed they are looking for, nor do they indicate any kind of intention to buy. They could be looking for information or a picture of a shed.
Searcher 2 shows that the person has already done some kind of research because they are more specific about the product they want to buy. They want their shed to be made of wood and have an apex roof.
The second searcher is the one that you'd target if you were looking to improve the conversion rate of your website. Although targeting the first searcher will bring you much more traffic (and conversions) but I'd imagine the conversion rate would be lower.
Again, similar to the long tail principle, you need to be aware that using techniques such as this will not increase traffic in huge volume immediately.
The bottom line here is to segment your keywords and look for intention to buy keywords and go after them.
4. Ranking for Branded Terms and Variations
Tom actually blogged about this over at SEOmoz last year. Sounds simple, but do you rank first for your brand/company name plus variations? Here are a few examples of variations -
For many websites, their "money" page will not be the homepage. A money page is the page from which a visitor can take the required action to convert. An obvious example is an Ecommerce website where an individual product page will be the money page - the page from which they buy the product.
If you can get these pages ranking in the search engines then you are likely to increase your conversion rate. The reason being that you are cutting out a step for the visitor, instead of going to your homepage then having to find their way to what they want, you are taking them straight there.
There are a few ways to get these pages ranking on the search engines either on their own or as a double listing -
- Build quality external links direct to them instead of to your homepage
- Make use of good internal linking to promote the page as much as possible
There are two distinct elements to CRO, both are huge subjects in their own right but as an SEO, you should be focusing on the traffic you send to a website and making sure it is very high quality. You can do this by following the steps above.
I hope that these points were useful, I'd welcome anyone's feedback on my first Distilled blog post in the comments.