It’s always bugged us that so many recommendations get shoved in a drawer and never seen again. I remember the repeated pain in the early years as we found ourselves getting surprised again and again by the clients who would commission us to create some in-depth audit, and then never make the changes we were recommending. As we spoke to friends and colleagues around the industry, we came to realise that we were far from alone in this. Indeed, we often come across in-house teams with multiple audit documents gently gathering dust, and with huge backlogs and waitlists even for high-priority changes.
Our obsession with figuring out how to have an actual business impact for our clients meant that this was really troubling for us - after all, a recommendation that never gets implemented can never make a difference.