Covid-19 is impacting businesses across the world and a lot of industries are taking a hit. E-commerce sites are seeing a particular problem where warehouses and delivery centres are closing and deliveries can no longer be made.
If that’s a problem facing you and your business at the moment, read on for guidance on how to handle your e-commerce site when you can no longer make deliveries.
How to communicate Covid-19 updates
Clear communication with customers is always essential. Customers will now be expecting to find Covid-19 announcements or words of reassurance on e-commerce sites. We recommend that communication is specific, in this case, to Covid-19. Here are some options:
Top of page banners
This banner should provide clear details about any delivery delays or cancellations.