Today I’m introducing a guest post from Michael King. Mike is a fellow NYC-based SEO who has become a good friend over the past few months. His posts on SEOmoz over the past few months have been extremely popular, and he has whipped up this excellent post in under 24 hours. I only asked him to do it yesterday afternoon! Now over to Mike…
Sigh…I work on a lot of big brand clients and to say that they oftentimes just don’t get it is quite an understatement. The emotions that overwhelm me as I think about the opportunities missed due to lack of respect for the Search capabilities could only be properly conveyed in Oatmeal comics or scenes from American Psycho. Alas Distilled asked me for a post less than 24 hours ago so all I have is data.
That said I have encountered a client in the Consumer Packaged Goods vertical that runs traditional media ads as well as digital campaigns such as homepage takeovers and banner ads but simply does not believe in Search. Let’s call them Brand A. The issue Brand A doesn’t understand is that their advertising results in an uplift of unbranded Search volume for related terms. The competitor (Brand B) owns the SERPs in this market so while the Brand A does get an uptick in traffic Brand B benefits even more – from our client’s campaigns!
Both Share of Voice analysis and Search volume comparisons of a branded term [brand name] [product] show that the competitor dominates the mindshare of this product market.
Furthermore the near mirroring of peaks and valleys coupled with the dates that Brand A ran its campaigns are indicative of vagueness of the creative in these campaigns. If it was clear that it was Brand A then Brand B’s branded terms wouldn’t get so much extra search volume during Brand A’s campaigns. Brand B also implements aggressive Paid Search strategies in response to Brand A’s campaigns. Brand B maintains the distance by dominating mindshare with their product, dominating Organic Search for unbranded terms and then aggressively bidding on Brand A’s branded terms.
It’s an impressive strategy on Brand B’s part as both graphs are pure pwnage but it’s also pretty maddening for me as I sit on the sidelines watching my pals in Analytics and Paid Search run full speed into exposed brick. Godspeed my friends—Godspeed.
The basic issue is that your hands are tied. Your client is running media campaigns before SEO can prepare for them or perhaps you have been brought in to do SEO at the last minute and Search is at the cusp of a deluge of traffic. You must defend your brand.
The following are eight tactics to help you quickly occupy the SERPs with branded content in order to defend the brand. Most of them assume big brand resources but the concepts can basically be applied to any site. Man your battle stations.
Ramp Up Paid Search
To paraphrase my friend Eppie Vojt (@eppievojt) typically Big Brands don’t believe in SEO because it falls outside of how they are accustomed to purchasing advertising. When big brands want magazine ads they reach into their bottomless wallet and slap X-amount of dollars on the boardroom table now they have a magazine ad. When they want a TV ad they spend X-amount of dollars and get a commercial. When they want banners—you get the point. Truthfully, Organic Search is more like Public Relations in that you hire a firm but they may not be able to get you on the cover of Rolling Stone even though you pay them X-amount of dollars. Conversely, Paid Search does operate the way that big brands are accustomed to and therefore they are much more willing to allocate funds to it.
Turn the dial on your Paid Search strategy up to “aggressive” and kick those CPCs up to $1 and $2 in order own that number one spot in Paid for your branded keywords, unbranded keywords and even your competitor’s branded keywords. Your competitors will likely fall back into just defending their keywords shortly thereafter and they will win because their quality score will support the terms but in the short run you will let them know they are in for a fight if they come after your terms in Paid Search again.
Ramp Up Local Search
If the brand has local presences of some sort ramp up your efforts in that arena. For example a brand such as Starbucks which is both a coffee shop and an in-store brand is well-served to add target keywords to its Local profiles to improve visibility and push out competitors since local results tend to take up a large amount of SERP real estate. A less obvious example would be a brand such as T.G.I. Fridays which is a both a restaurant and a brand that sells microwave foods such as buffalo wings. Adding keywords such as a “hot wings” to their local profile will increase visibility.
Leverage Universal Search
The goal is to create more opportunities to occupy SERP real estate and have those properties point back to the client’s website by leveraging image, video, and news content. Ideally I would include product feeds and recipes since they have been dominating the SERPs as of late but if you had enough control to implement Schema.org microformats I imagine you could just optimize the site. So let’s focus on the big 3.
- Video – The beauty of video is that it can’t be seen and therefore you can use it to occupy multiple positions particularly in branded SERPs. This is a great time to use TubeMogul’s OneLoad solution because syndicating your videos across the various sites creates more opportunities for you to rank and also in some can in cases builds links. ProTip: Search Engines use video length as one indicator of difference between videos, if you’re targeting unbranded SERPs with video it is useful to shave a few milliseconds off the beginning and ending of the video when placing them on different properties with different user names. Post a few of the shaved videos to sites manually with unique meta data for a better chance at ranking more than once in the SERPs for the same video. If that’s not white hat enough for you open up Sony Vegas or Final Cut and add some sort of Adult Swim-esque text-based intro to the video.
- Images – Read this post on image optimization as there is currently a disturbance in the force with images. Since you don’t have proper access to optimize the site you will have to host and optimize these on offsite brand experiences.
- News – Tell your brand to make news and then fire off press releases or align with the brand’s PR team and get high profile news coverage. Be aware that News SERPs are typically quite fleeting and therefore this is not the most sustainable of the Universal Search tactics. Making news is so underrated. News is so much better than advertising. “Make news” sounds vague but this is a great opportunity to get creative. Suggest events, charities. Suggest the client invite influencers out for a free conference; get them to publicly release some awesome study. Make. News.
Leverage Hosted Communities
There are a ton of sites offering hosted communities and hosted wikis out there with decent domain authority just waiting to give you a free website but I suggest you take advantage of one whose root domain has an SEOmoz Domain Authority of 100.
I love the idea of the snake eating its tail and therefore I’d suggest Google Sites as the first choice when trying to build some sort of external branded property to rank rapidly. I know what you’re thinking. Surely Google is accounting for this….right? I promise you they are not. Take this magnificently designed website for instance (brace yourself):
Here it is #1 in the SERPs for the query “journal of physical therapy:”
Surely “journal of physical therapy” must be an uncompetitive term with no search volume, right? Wrong.
Ok, so surely they must have a decent backlink profile, right? Wrong again.
None of the whopping 10 links are impressive.
What is impressive of course is the number of links to the subdomain – a sexy 342k from 233,228 root domains according to Open Site Explorer. Contrary to what we might expect Google is not devaluing Google Sites and therefore building branded experiences or content wikis there is an awesome way to defend a client that is otherwise failing in Organic Search.
Some other sites to consider building branded keyword-relevant content experiences are:
- Google Knol
Leverage Authoritative Expert Communities
For as much flack as Demand Media and their ilk have caught for building content farms Google’s Panda ate lightly at their harvest. In other words, sites like About.com and eHow still rank competitively for highly competitive terms. Beyond that general guest blogging on other expert communities (such as I am doing right now) is a great way to occupy high positions in the SERPs. For example my outreach link building post on SEOmoz has very quickly reached #1 for the competitive query “outreach link building.”
In short, write posts for other sites for the purpose of ranking rather than just inbound links but also provide an obvious graphical (if possible) link back to the client’s site above the fold to effectively block the competitor from getting the traffic and redirect the traffic back to the client’s site. Some sites to go after are:
- [any authoritative site in the niche]
Keep in mind that About, eHow and Examiner have writer screening processes and therefore it is likely to be a much more agile move to just seek out guest post opportunities. Quora is also an awesome resource because you can just build a profile for the brand and answer a ton of questions about the brand and then the profile becomes an authoritative landing page in the SERPs for the brand.
Building a branded keyword-relevant content experience on authoritative partner sites is great way to shoot up in the SERPs. A partner that already ranks well probably has a good sense of content marketing and will be very open to a lightly branded content experience to help them continue to build traffic and visibility.
Client A is really into things like homepage takeovers and since they are in dealing in food it would make sense for them to do a deal with the FoodNetwork where they build a branded experience that lives on FoodNetwork.com. Client A could also partner with a website such as AllRecipes.com and create a content section that consists of recipes that appear on the packaging of Client A’s products. Any number of ideas is worthwhile and fits into Client A’s modus operandi as long as the goal of creating an authoritative branded content experience on another authoritative site to drive back to Client A is met. Oftentimes the client already has an existing partnership and it will be up to you to push this tactic through with the Media and Creative teams involved on the site.
Leverage Social Media
Search for any brand and once you get past the 6-pack what you are likely to see next are Facebook and Twitter. These are great launch pads for all of the off-site content you will be building but most importantly they are easy mediums for nearly instant rankings. This tactic is effective for branded terms.
Keyword Opportunity Brainstorming
As always keyword research leads the way for determining SEO opportunities. Let the keyword suggestions drive the creative process.
For example if I’m doing work for Post cereal it quickly becomes obvious that people are looking for coupons and therefore the next step is to reach out to a high ranking coupon site and offer a coupon and brand experience.
Your client is a bonehead but at the end of the day your job is about results so building content off site to defend the brand serves several purposes that will help your client understand why they need to be putting more money and effort into Search.
- It’s Link Building – All of these efforts ultimately result in more content rich properties that link back to the client’s failed website. Once they give you that inch to make a few changes you already have the link equity to improve rankings.
- It’s Traffic – Ultimately all the efforts result in referral traffic and traffic to the website is the center of the venn-diagram between you and the client.
- It’s Results – Proving you can achieve rankings for the target keywords using these off-site properties acts as a case study for what you can do if you got control of the actual site. Showing the client these results will help push through any subsequent recommendations and SEO campaigns.
SEO is not a switch you can just flip and unfortunately many executives that are high in the sky may never understand its complexities; these tactics are ways to cater to the things they do understand. You may also consider putting Conversion Rate Optimization at the forefront of the digital strategy as a doorway to SEO. At the end of the day digital strategy starts and ends with people, play to those people understand with creative initiatives until they believe in the power of Search because synergy may not be an option but neither is failure.
John Doherty is the head of and consultant in the Distilled New York City office. His work time is filled with data consumption and strategic awesomeness, while his free time consists of extreme sports, travel, and bicycle riding in Brooklyn.