Category Archive: Reputation

Political reputation management

I just read Kelvin’s post on Marketing Pilgrim about Gordon Brown’s reputation management. Worth a read. We have toyed with doing a reputation wars between two politicians, but we need to improve our tools a little bit first. At the Continue reading »

Companies ‘break laws of online shopping’

…but no more than mail order companies… The Telegraph reports that the OFT (Office of Fair Trading) says most online businesses don’t know the law as it relates to consumers (for example, did you know that in the UK, consumers Continue reading »

Wall Street Journal rubbishes Reputation Management

We came across an article in the Wall Street Journal via Reputation Advisor. It’s a shame the journalist didn’t speak to some of the more responsible elements of the reputation management industry while writing the article. It comes across as Continue reading »

Online reviews: How to improve conversion rates without changing your site

We’ve just come across an article from Joost about making your reputation management look natural. It’s a good point and one that we thought was worth summarising here: The essential point is that someone doing a search for a company Continue reading »

Helps you work, rest and get fat?

I did a search for ‘mars bar’ while doing some research for a reporter the other day and I noticed that the second result at Google is wikipedia, with a 2nd, indented result about deep fried mars bars (also at Continue reading »

Competitive reputation monitoring

We’ve written before about the how to improve your online reputation as well as what we called aggressive reputation management where you attempt to rank for your competitors’ brands. There is another use for reputation monitoring, however, which is to Continue reading »

How a simple mistake can cost your company $30,000

Have you ever made a mistake that cost your company $30,000? I suspect for most of us the answer is no, or at least we think the answer is no. What if the mistake was something that you didn’t even Continue reading »

UK PR firms fail to track online media coverage.

The majority of UK PR companies are failing to identify potential negative blog posts, and aren’t able to protect their online reputation and brand. A study carried out by Distilled – the creators of Reputation Monitor, a media monitoring tool, Continue reading »