This post was prompted by a book I recently read – The Secrets of Consulting by Gerald M. Weinberg; I don’t want to talk too much about the book here, but I’d recommend you read it either if you are a consultant yourself (online marketing or otherwise) or if you hire consultants.
Weinburg talks about various ‘laws of consulting’ but the one which really hit home for me was this:
“No matter how it looks at first, it’s always a people problem.”
~ Gerald M. Weinburg
I think this was particularly interesting to me because we often get brought in to organisations to help with SEO ‘problems’. The sort of problems that at first glance ought to be easy to fix. However, it’s often harder than you might think.
“More often than not, SEO ‘problems’ are symptomatic of a larger people problem.”
~ Me
Let’s take a technical SEO issue as a starter for ten. Imagine an E-Commerce site suffering from duplicate content thanks to a poorly executed faceted navigation. From a technical perspective it’s pretty easy to figure out an appropriate solution; but how easy is it to actually get the problem fixed?
It’s a subtle difference, but an important one.
Writing up some documentation explaining how to fix the duplicate content issue is easy. But how do you get that documentation read? How do you go from the documentation being read to actually being actioned?
Those are people problems not technical problems.
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